Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs all subscriptions, licences, service engagements, and add-ons purchased from RoarAI Systems Private Limited (“RoarAI Systems”, “we”, “our”, or “us”). By purchasing any of our services you acknowledge and agree to the terms set out below.

We encourage you to read this policy in full before making a purchase. If you have questions, please contact us before completing your transaction.

2. No-Refund Policy

This policy applies to, but is not limited to:

• Monthly and annual SaaS subscription fees
• Onboarding, setup, or implementation fees
• Professional service or consulting charges
• Add-on features or capacity upgrades
• Early-access, beta, or pilot programme fees

We do not issue refunds for partial use of a billing period, unused features, or dissatisfaction that could have been evaluated during a free trial or demo session where one was offered.

3. Limited Exceptions

A refund may be considered — at the sole and absolute discretion of RoarAI Systems — only in the following narrow circumstances:

• Duplicate charge: You were billed more than once for the same transaction due to a technical error on our payment system.
• Documented billing error: An incorrect amount was charged as a direct result of a verified error on our part, and you notify us within seven (7) calendar days of the charge appearing on your statement.
• Service unavailability: Our platform was fully unavailable for a continuous period exceeding seventy-two (72) hours within a single billing cycle due to a fault attributable solely to RoarAI Systems, and no compensatory extension was provided.

4. Cancellation Policy

You may cancel your active subscription at any time. Cancellations must be initiated directly through the RoarAI Systems SaaS platform using the account management tools provided in your dashboard. We do not accept cancellation requests via email, chat, or phone calls as a substitute for in-platform cancellation.

4.1 Cancellation Timing & Access

A cancellation request takes effect at the end of your current usage period (validity period). This means:

• You will retain full access to the service until the last day of the period you have already paid for.
• Your subscription will not auto-renew once the cancellation is confirmed in-platform.
• No refund will be issued for the remaining days in the current billing period.

4.2 Annual Subscriptions

For annual plans, you may cancel at any time during the subscription year. The cancellation will take effect on the renewal date. No refund is provided for the unused months of the annual term.

4.3 Post-Cancellation Data

Following cancellation and expiry of your usage period, your data will be retained for a period as defined in our Privacy Policy, after which it may be permanently deleted. You are responsible for exporting any data you wish to retain before the end of your validity period.

5. Chargebacks & Payment Disputes

We strongly encourage customers to contact us at support@roarais.com before initiating a chargeback or payment dispute with their bank or card issuer. Many issues can be resolved quickly through direct communication.

Initiating a chargeback without first contacting us may result in the immediate suspension of your account pending investigation. RoarAI Systems reserves the right to contest any chargeback that is inconsistent with this policy.

6. Changes to This Policy

RoarAI Systems reserves the right to amend this policy at any time. Changes will be effective upon posting to this page with an updated “Last Updated” date. Continued use of our services after any such changes constitutes your acceptance of the revised policy. For material changes, we will endeavour to notify active subscribers via the registered email address on file.

7. Governing Law

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of courts located in India, unless otherwise required by applicable law.